How long will it take to receive my order?

It is estimated that your order will be delivered within 3 to 5 business days. Please be assured that we are making every effort to ensure prompt delivery.

How to track my order?

You will receive a tracking number via email, which you can use to monitor the status of your delivery.Alternatively, you can check the status of your delivery directly through this chat using the Order tracking section.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

We kindly request that you track your order via our Tracking page. If you encounter any issues or need further assistance, please contact our support team at support@nomarti.co.uk, and we will investigate the matter promptly.

What is your return policy?

All returns and exchanges should be requested within 14 days from delivery.You will be refunded within 5-7 working days after your return has been received and accepted. The refund will be made using the same payment method chosen for the order and you will be credited for the amount of the returned items.Please check our return/refund/exchange policy here.

Can I exchange an item?

Unfortunately, we are unable to exchange items at the moment. The item will need to be returned as a standard return for a refund.

Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Frequently asked questions

Some of our products are available online only, meaning they are fulfilled directly by our suppliers. For these items:

We have no stock available in our depot, and they must be returned directly to the supplier, as directed.

Returns must still comply with our standard return conditions and be made following approval

If you are returning such items and they are not accepted for refund (e.g., not in a resalable condition), it will be your responsibility to collect them from our designated location or arrange a courier collection. We will hold such items for a maximum of 14 days, after which they will be disposed of.

Once we receive and inspect your returned item(s), and provided all conditions are met, a refund will be issued to your original payment method (card or PayPal).

Refunds are processed within 14 days of receipt of the goods.

You’ll receive an email confirmation once the refund is issued.

Please allow 2–5 working days for the funds to appear in your account after confirmation.

Store credit may be offered in certain situations at our discretion, especially where the product is not eligible for a full refund.

If an item arrives faulty or damaged, we will offer a repair, replacement, or refund in line with your statutory consumer rights.

You must notify us promptly (within a reasonable time) and provide:

A clear photo of the fault or damage
A full description of the issue
Your order number and contact details

Please send this information via our Contact Us page.

If the damaged or faulty item was delivered by one of our delivery partners, we will arrange the label for the return of the faulty item(s) only. If you wish to return additional products for other reasons (e.g., change of mind), those must be returned separately under our general returns procedure.

Your statutory rights are not affected.

If you’ve received a gift purchased from Nomarti and would like to return it, we’re happy to offer you store credit in the form of a voucher.

The store credit can be used towards any future online purchase at Nomarti.

If you have any questions, please don’t hesitate to contact us, and we’ll be happy to help.