Shipping & Delivery

Thank you for shopping with us! Here’s everything you need to know about how and when your order will arrive.

Where We Ship

We currently ship to most countries worldwide. Shipping availability and delivery times may vary depending on your location and the specific product(s) ordered.

Order Processing

All orders are processed within 1–5 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information (if available).

Note: Some items may ship separately, as we work with multiple suppliers to bring you a wide range of products.

Estimated Delivery Times

Because we partner with various suppliers across different regions, delivery times can vary. Below is a general guide:

USA & Canada: 7–20 business days
UK & Europe: 5–20 business days
Australia & NZ: 10–25 business days
Rest of World: 10–30 business days

Some products may arrive sooner, while others may take a little longer — especially during peak periods or due to customs processing in your country.

Multiple Shipments

If you order multiple items, they may be shipped separately to get your products to you as quickly as possible. Don’t worry — you’ll receive tracking information for each package as it’s sent out.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use it to follow your delivery status anytime. Some international shipments may experience tracking delays or limited updates depending on the destination country.

Questions or Concerns?

We’re here to help! If your order hasn’t arrived after the estimated timeframe or you have any questions about shipping, please contact us here, and our team will get back to you promptly.

Frequently asked questions

Some of our products are available online only, meaning they are fulfilled directly by our suppliers. For these items:

We have no stock available in our depot, and they must be returned directly to the supplier, as directed.

Returns must still comply with our standard return conditions and be made following approval

If you are returning such items and they are not accepted for refund (e.g., not in a resalable condition), it will be your responsibility to collect them from our designated location or arrange a courier collection. We will hold such items for a maximum of 14 days, after which they will be disposed of.

Once we receive and inspect your returned item(s), and provided all conditions are met, a refund will be issued to your original payment method (card or PayPal).

Refunds are processed within 14 days of receipt of the goods.

You’ll receive an email confirmation once the refund is issued.

Please allow 2–5 working days for the funds to appear in your account after confirmation.

Store credit may be offered in certain situations at our discretion, especially where the product is not eligible for a full refund.

If an item arrives faulty or damaged, we will offer a repair, replacement, or refund in line with your statutory consumer rights.

You must notify us promptly (within a reasonable time) and provide:

A clear photo of the fault or damage
A full description of the issue
Your order number and contact details

Please send this information via our Contact Us page.

If the damaged or faulty item was delivered by one of our delivery partners, we will arrange the label for the return of the faulty item(s) only. If you wish to return additional products for other reasons (e.g., change of mind), those must be returned separately under our general returns procedure.

Your statutory rights are not affected.

If you’ve received a gift purchased from Nomarti and would like to return it, we’re happy to offer you store credit in the form of a voucher.

The store credit can be used towards any future online purchase at Nomarti.

If you have any questions, please don’t hesitate to contact us, and we’ll be happy to help.