Returns Policy

We hope you’ll be pleased with your purchase. However, if you change your mind, we’re happy to offer a refund for most items purchased online, provided the return is made in accordance with the terms outlined below.

If you wish to return an item you no longer require, we accept returns within 14 days from the date of delivery, as long as the following conditions are met:

 

  • You must request a return within 14 days of receiving your order.

  • After receiving return approval, you have a further 14 days to send the item back. Please note that we will not accept any returns that have been posted after this period.

  • Items must be unopened, unused, and in a fully resalable condition.

  • You are responsible for the cost of return shipping, which must be via tracked and signed-for delivery.

 

Please notify us in writing before returning any goods. Items returned without prior approval may be refused. To initiate a return, please contact us via our Contact Us page with the following details:

 

  • Order number

  • Your full contact information

  • Details of the item(s) you wish to return

  • Please feel free to send us a picture of the item you wish to return

 

Once your return is approved, we’ll provide the return instructions. Returned goods must be handled with care until they are received back. Any damage or signs of use may affect your refund eligibility. In such cases, we reserve the right to deduct up to 20% of the original purchase price or refuse the refund altogether. 

 

Please check out our FAQ below for additional details. 

Frequently asked questions
Online-Only & Supplier-Fulfilled Products

Some of our products are available online only, meaning they are fulfilled directly by our suppliers. For these items:

  • We have no stock available in our depot, and they must be returned directly to the supplier, as directed.

  • Returns must still comply with our standard return conditions and be made following approval

If you are returning such items and they are not accepted for refund (e.g., not in a resalable condition), it will be your responsibility to collect them from our designated location or arrange a courier collection. We will hold such items for a maximum of 14 days, after which they will be disposed of.
Refunds

Once we receive and inspect your returned item(s), and provided all conditions are met, a refund will be issued to your original payment method (card or PayPal).

  • Refunds are processed within 14 days of receipt of the goods.

  • You’ll receive an email confirmation once the refund is issued.

  • Please allow 2–5 working days for the funds to appear in your account after confirmation.

Store credit may be offered in certain situations at our discretion, especially where the product is not eligible for a full refund.
Faulty or Damaged Products

If an item arrives faulty or damaged, we will offer a repair, replacement, or refund in line with your statutory consumer rights.

  • You must notify us promptly (within a reasonable time) and provide:

  • A clear photo of the fault or damage
  • A full description of the issue
  • Your order number and contact details

Please send this information via our Contact Us page.

If the damaged or faulty item was delivered by one of our delivery partners, we will arrange the label for the return of the faulty item(s) only. If you wish to return additional products for other reasons (e.g., change of mind), those must be returned separately under our general returns procedure.

Your statutory rights are not affected.
Returning a Gift

If you’ve received a gift purchased from Nomarti and would like to return it, we’re happy to offer you store credit in the form of a voucher.

The store credit can be used towards any future online purchase at Nomarti.

If you have any questions, please don’t hesitate to contact us, and we’ll be happy to help.